Privacy Policy

At Gemray Tours, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book our services.
 
1. Information We Collect
 
We may collect the following information when you use our website or services:
 
  • Full name
  • Phone number
  • Email address
  • Passport or identification details (when required for bookings)
  • Nationality and travel preferences
  • Billing and payment information
  • Flight, hotel, and tour details
  • Any information you provide through contact forms, WhatsApp, email, or social media
 
2. How We Use Your Information
 
We use your information to:
 
  • Process and confirm bookings
  • Contact you regarding your tours, flights, transport, or accommodation
  • Provide customer support
  • Arrange helicopter tours, hotel reservations, transport, and other travel services
  • Send quotations, invoices, and travel updates
  • Improve our website and services
  • Send promotional offers or updates, only if you agree to receive them
 
3. Sharing Your Information
 
We may share your information only when necessary with:
•Airlines, helicopter operators, hotels, transport providers, and tour guides
  • Payment service providers
  • Government or legal authorities when required by law
  • Trusted partners involved in delivering your travel experience
 
We do not sell, rent, or share your personal information with third parties for marketing purposes.
 
4. Payment Information
 
All payments are processed securely. Gemray Tours does not store your full card details on our website or systems.
 
5. Website Cookies
 
Our website may use cookies and similar technologies to:
 
  • Improve your browsing experience
  • Remember your preferences
  • Analyze website traffic and performance
 
You can disable cookies through your browser settings at any time.
 
6. Data Security
 
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no website or online system can guarantee complete security.
 
7. Your Rights
 
You have the right to:
  • Request access to the personal information we hold about you
  • Ask us to correct or update your information
  • Request deletion of your personal information, unless we are legally required to keep it
  • Opt out of receiving promotional messages at any time
 
8. Third-Party Links
 
Our website may contain links to other websites, hotels, airlines, or service providers. We are not responsible for the privacy practices or content of those third-party websites.
 
9. Children’s Privacy
 
Our services are not intended for children under the age of 18 without parental or guardian consent.
 
10. Changes to This Policy
 
Gemray Tours may update this Privacy Policy at any time. Any changes will be published on this page.
 
11. Contact Us
 
If you have any questions about this Privacy Policy or how your information is used, please contact:
 
  • Gemray Tours
  • Hotline: +94 77 003 8078
  • Email: booking@gemraytours.com
  • Website: www.gemraytours.com