Frequently Asked Questions

The fastest way is WhatsApp - message us any time and we usually reply within the hour. You can also send an inquiry from any tour or experience page, or email booking@gemraytours.com, and our team will confirm availability and details with you directly.

You can cancel up to 48 hours in advance of your experience for a full refund. For cancellations inside 48 hours, contact us and we will always try to reschedule you instead.

Our helicopter flights carry up to 6 passengers per flight, and our light aircraft carry up to 12. Larger groups can be split across consecutive flights so everyone flies.

Yes - safety always comes first. If weather prevents your flight, we will offer you the next available slot or a full refund. Morning departures generally have the most reliable conditions.

Just yourself, comfortable clothing and your camera or phone. Bring sunglasses for daytime flights. We provide a full safety briefing before every departure, and there is no minimum age - children are welcome with a guardian.

Yes. We can arrange transfers from Colombo-area hotels to Rathmalana Airport for flights. Mention your pickup location when booking.